Answers to the questions people actually ask

Instead of a signal arriving down a coaxial cable or off a satellite dish, the channels come through the same broadband connection you already use for everything else. It is the identical method the major broadcasters use for their own catch-up apps. All that is required at your end is a stable connection — ten megabits for high definition, twenty-five for 4K — and a device to watch on.

Within a few minutes an email arrives carrying three things: a username, a password and a server address. You install a player on your device — IPTV Smarters, TiviMate and IBO Player are the usual choices — enter those three details, and the channel list loads. Most people are watching inside five minutes.See step-by-step setup guides →

The delivery technology is entirely lawful and widely used. We supply the platform and the account; what is watched through it remains the subscriber's responsibility. Rules on content differ from one country to the next, so it is worth being aware of where yours stand.

That is precisely what the trial exists for. $2.99 buys twenty-four hours of the complete service, nothing held back, so you can confirm it behaves on your own hardware and connection. If it does, a single month is the sensible next step before anything longer. Every plan carries the identical catalogue, so nothing is gained by jumping straight to the annual one.See plans and prices →

Amazon Fire TV Stick and Cube, Apple TV, Roku, Hisense and TCL televisions, Samsung and LG smart sets, Sony and Nvidia Shield Android boxes, MAG and Formuler receivers, iPhone and iPad, Android phones and tablets, and Windows, macOS or Linux computers. There is no proprietary hardware to buy, because none is needed.See the Fire TV walkthrough →

Depending on the option chosen at checkout: 1, 2 or 3 simultaneous devices, on every server (Duck, Raccoon, Edge, Trex). A household that needs more can message us — we arrange it on the existing account.

Ten megabits a second handles high definition comfortably. Twenty-five is the number to aim for if you want 4K. Steadiness matters more than headline speed, so a wired connection will always beat wi-fi where you have the choice.

No. The service runs perfectly well without one. Some subscribers use a VPN anyway for their own privacy reasons, which is fine — just pick a fast provider, since a slow one will drag your picture quality down with it.

Work through it in this order: check your actual connection speed against the figures above, close anything else eating bandwidth, switch to a wired connection if one is available, then clear the player's cache. If it persists after all four, message support — that pattern usually points at something specific we can identify quickly.Read the anti-buffering guide →

Yes. There is no regional lock and no geo-blocking. The same credentials work anywhere with a stable connection, which is why it suits people who travel for work, live abroad, or spend part of the year somewhere else — Florida, say.

On a typical Bell, Vidéotron or Cogeco bill of $100 to $150 a month, most households end up between eight hundred and seventy and seventeen hundred and ten dollars better off across a year. A good part of that gap is what simply is not charged here: no box rental at $10 to $25 a month, no activation fee of $50 to $200, no regional sports surcharge, no broadcast fee.See the line-by-line comparison →

None. Nothing renews automatically, so there is no charge you forgot about and no cancellation window to catch. The figure shown on the plan is the whole figure.

Interac e-Transfer, Visa, Mastercard, and cryptocurrency through Trust Wallet, Coinbase, Binance or any comparable wallet if you would rather the transaction stayed private.

Netflix is on-demand only — there are no live channels on it at all. Cable is the reverse: live channels, a thin on-demand library, roughly ten times the price. This gives you both at once: over eighteen thousand live channels alongside a library of films and series to browse.

Yes. Radio-Canada, TVA, Noovo and Télé-Québec, RDS and TVA Sports for hockey, CBC, CTV, Global and Citytv in English Canada, the ABC, NBC, CBS and Fox affiliates across the major American markets, and regional stations across many other countries. Local news and weather included.

Catch-up covers the past seven days on selected channels, cloud recording is available on the longer plans, and the mobile apps will download certain titles for viewing offline.

Constantly. It is reviewed weekly — channels are added, dead feeds are pulled, and quality is checked across the catalogue. Nothing is required from you; updates simply appear in your list.

Every day from 8 a.m. to 11 p.m. Eastern, on live chat or by email — and on NHL game nights, on-call technicians stay active until midnight. Live chat is typically answered inside fifteen minutes; email within about thirty. Setup help counts — if you would rather not work through an install alone, say so and someone will walk you through it.Contact us →

Three things, honestly stated: infrastructure spread across data centres in Montreal and Toronto with automatic failover, so the picture holds when all of Quebec tunes into the same game; a catalogue that is actually maintained rather than left to rot; and pricing with nothing tucked underneath it. The $2.99 trial exists because we would rather you verified all of that yourself.